FREQUENTLY ASKED QUESTIONS

1. DO YOU PROVIDE DIRECT BILLING TO MY INSURANCE?

Yes, I can provide direct billing. Please note NOT ALL insurance companies allow Registered Dietitians to direct bill. In that case you will be required to pay for your appointment and be provided a receipt to submit to insurance for reimbursement. Currently, I cannot direct bill to: SunLife or Pacific Blue Cross.

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2. HOW MUCH IS AN APPOINTMENT?

An initial consultation appointment is $160.

A 60 minute follow up appointment is $150.

A 30 minute follow up appointment is $90.

A 4 week meal plan is $350 - an initial consultation appointment is required for the meal plan.

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3. WHERE ARE YOU LOCATED? IS THERE PARKING?

I offer virtual appointments only currently, either by video through my software or via phone call. 

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4. WHAT HOURS ARE YOU OPEN?

Currently, the clinic hours are:

Monday - Thursday 9am - 1pm.

*There may be certain days of the month that ​accommodate later appointments. 

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5. HOW DO I BOOK AN APPOINTMENT?

The best and easiest way to book is to use my online booking. There you will choose your appointment day and time from my availability and be sent an intake form to complete prior to our appointment and an invite to a client portal where you can access all the information from our appointment. If you choose to phone to book an appointment, please note that phones are not answered outside of office hours or when I am with a client. Please leave a voicemail regarding your desire to book an appointment and I will call you back. 

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6. DO YOU REQUIRE A CREDIT CARD TO BOOK AN APPOINTMENT?

Yes. When you are booking you will need to securely enter a credit card number to secure your appointment. This is to ensure appointments are held for you, and if missed or cancelled with less than 24 hours notice, your card will be charged for the entire appointment cost, as this is lost work for me, and another client could have booked that spot. Your card is NOT charged at the time of booking. 

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7. Do you work with all ages of clients?

At The Wellness Dietitian, nutrition counselling is focused on adult clients only, aged 18 and over. I currently do not accept paediatric or adolescent clients.